Salon & Spa Policies

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Appointments & Booking

• A valid credit card may be required to secure all appointments.

• New clients or extended appointments may require a deposit at the time of booking.

• Please arrive a few minutes early for your appointment to allow time for check-in.

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Cancellations

• We kindly require 24 hours notice for all appointment cancellations or changes.

• Appointments cancelled with less than 24 hours notice may be subject to a cancellation fee or a 25% deposit requirement for future bookings.

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No-Shows

• Missed appointments without notice will be charged to the card on file.

• If no card is on file, a 25% deposit may be required before booking another appointment.

• After 3 no-shows, your stylist/service provider reserves the right to:

  • Refuse future bookings, or

  • Require full prepayment to secure future appointments.

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Late Arrivals

• We allow a 10-minute grace period for late arrivals.

• After 10 minutes, your service provider may need to:

  • Shorten your service,

  • Reschedule your appointment, or

  • Charge a 25% no-show fee.

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Product Refunds & Exchanges

• Product refunds are accepted within 7 days of purchase when accompanied by proof of purchase.

• After 7 days, products may be eligible for exchange only or salon credit added to your client profile.

• Used, opened, or damaged products may not qualify for refund or exchange unless defective.

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Corrective Work / Service Adjustments

• If you are unsatisfied with your haircut or colour, please contact us within 7 days of your original appointment.

• We are happy to provide a complimentary adjustment with your original stylist, where appropriate.

• Corrective appointments include a touch-up and rough dry only.

• Full styling services are available at an additional charge.

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Children & Extra Guests

• For safety and relaxation of all guests, we kindly ask that only those receiving services attend appointments unless otherwise arranged.

• Children must be supervised at all times.

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Health & Safety

• If you are feeling unwell, experiencing symptoms of illness, or have had recent contagious exposure, we kindly ask that you reschedule your appointment.

• Please notify us of allergies, sensitivities, medical concerns, or contraindications prior to service.

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Personal Belongings

• We are not responsible for lost, stolen, or damaged personal items.

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Respectful Environment

• We are committed to maintaining a welcoming and respectful environment for guests and staff.

• Harassment, abusive language, or inappropriate behaviour will not be tolerated and may result in refusal of service.

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Pricing

• Prices may vary depending on hair length, density, timing, product usage, or customization.

• Prices are subject to change without notice.

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Payment Methods

• We accept debit, credit, cash, and approved digital payment methods.